Privacy policy.
Effective Date: 22nd July 2025
Tekalelo Creative Limited (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of our clients, website visitors, and users in accordance with the Zambian Data Protection Act No. 3 of 2021.
This Privacy Policy outlines how we collect, use, store, and protect personal information.
1. Data We Collect
We may collect and process the following categories of personal data:
Contact Information: Name, email address, phone number, business name
Project Information: Content shared during project onboarding or delivery
Payment Details: Billing information (Note: we do not store card details)
Usage Data: IP address, browser type, referral source, and website usage statistics (via cookies or analytics tools)
2. How We Collect Data
We collect data through:
Contact or inquiry forms on our website
Email communication
Project briefs and proposals
Website analytics and cookies (if enabled)
3. Legal Basis for Processing
We process your personal data based on:
Contractual necessity: To provide services you request
Legitimate interest: To improve service delivery and protect our operations
Consent: For optional communications or cookies, where required
Legal obligation: Where we must retain data for accounting or legal purposes
4. Use of Your Information
We use your personal data to:
Respond to inquiries and provide services
Manage bookings, invoicing, and communication
Improve our website and user experience
Comply with legal or regulatory obligations
5. Data Sharing
We do not sell or share your data with third parties, except:
With service providers we use to operate our business (e.g., email platforms, cloud storage)
When required by law or legal process
All third-party providers are required to handle your data securely.
6. International Transfers
As we bill in GBP and may use cloud-based tools (e.g., Google Workspace, Notion, etc.), some data may be processed outside Zambia. We ensure that appropriate safeguards (e.g., secure connections, data minimization) are in place. All transactions are processed in Zambian Kwacha (ZMW).
7. Data Retention
We retain personal data only for as long as necessary to:
Fulfill our service obligations
Maintain business records
Comply with legal requirements
After this, data is securely deleted or anonymized.
8. Your Rights
Under the Zambian Data Protection Act, you have the right to:
Access and request a copy of your personal data
Correct or update inaccurate data
Request deletion of your data (subject to legal retention requirements)
Object to or restrict certain processing activities
To exercise your rights, contact us using the information below.
maddy@tekalelocreative.com
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or loss, including:
Password-protected systems
Secure cloud storage
Staff awareness of data protection obligations
10. Cookies & Tracking
Our website may use cookies to improve functionality and track usage. You will be notified on first visit and can manage cookie preferences through your browser settings.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised “Effective Date.”
12. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact:
📧 Email: maddy@tekalelocreative.com